$10B+
Annual Turnover
1
Key Hire
24/7
Supplier Oversight
20,000+
Employees Worldwide
The Challenge
Before partnering with The China Desk, the client’s UK team struggled to cooperate effectively with the firmware team at their Chinese supplier. The consequences were costly.
Communication Breakdown
Time zone and language barriers meant important information was not being shared or communicated correctly between the UK office and the Chinese supplier.
Costly Development Processes
Without on-the-ground oversight, product development processes were inefficient and expensive.
Delayed Issue Escalation
The Chinese supplier failed to raise issues in a timely manner, resulting in expensive reworking and missed deadlines.
Positions Hired
Technical Project Manager
A technically capable professional with experience in firmware development and manufacturing for major Western companies operating in China. Oversees the supplier’s firmware team, communicates with all relevant UK stakeholders and acts as a vital bridge for key product development projects.
Bespoke Support from Kinyu
Beyond recruitment, Kinyu’s General Management function provided strategic and operational support to ensure long-term success:
Strategic Hiring Solution
Kinyu proposed hiring a local manager as part of a strategic plan to improve cooperation with the Chinese supplier.
Supply Chain Support
In addition to the full-time employee in Tianjin, Kinyu assisted the UK team in managing QC inspections and communicating with the supplier’s supply chain team.
Team Building & Engagement
Quarterly events for team collaboration and annual trips for the employee to the UK for team building.
Supplier Relationship Management
The Kinyu senior team visits the supplier quarterly on behalf of UK senior management to maintain high-level relations.
Results & Impact
Without Kinyu’s support our project simply would not have progressed this far. There is a significant gap between our expectations of a supplier and the level of service received by the hardware supplier for this project that Kinyu successfully bridged for us.
Client Testimonial
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