$20-30 million
Annual Spend
400
Containers Per Year
85%
Recruitment Savings
24/7
Communication
The Challenge
This case study explains how a U.K. home goods company used The China Desk, Kinyu’s supply chain-focused Employer of Record service, to build a dedicated quality team in China. The result: better products, lower costs and happier customers.
Before working with The China Desk, the client faced several critical issues:
- Unreliable outsourced quality assessments: The third-party sample assessment service failed to meet the client’s quality team requirements, lacking deep product knowledge and failing to provide actionable solutions.
- Inconsistent product documentation: Instruction manuals varied in quality and clarity, creating confusion for customers and weakening the brand experience.
- Poor purchase order management: Limited follow-up on orders led to delayed production schedules and missed shipping deadlines, disrupting the entire supply chain.
- Expensive and opaque inspections: The company used costly third-party inspection firms without transparency into on-ground operations or meaningful supplier relationships.
Positions Hired
The China Desk enabled the client to recruit and manage two key roles, each tailored to address their operational gaps in China:
Quality Assurance Supervisor
Senior Merchandiser
Technical Author
QA Engineer
Bespoke Support from Kinyu
Beyond recruitment, the client also gained direct access to the Kinyu GM Function — a local management team offering strategic advice and practical solutions for supply chain challenges.
Cost-Effective Recruitment
Achieved savings of up to 85% compared with standard recruiting firms.
Full HR Management
Handled travel expense reimbursements, bonus calculations and employee reviews seamlessly.
Team Building & Engagement
Organised quarterly events where the team discusses challenges and enjoys dinner together, fostering collaboration and morale.
Fully Equipped Office Space
Provided over 100 square metres of office space with outdoor areas for sample assessments. The office was refurbished according to team needs, including furniture, testing equipment, water station and Wi-Fi.
Supply Chain Resource Introductions
Connected the client with a graphic design consultant to improve instruction manuals and quality management software enabling factories and QC teams to self-report on inspections.
Results & Impact
The Kinyu team demonstrated a deep cultural understanding of both the U.K. and China, which contributed to the project’s success.
Client Testimonial
Ready to Build Your Team in China?
Whether you want to boost product quality, streamline supplier management, or reduce operational costs, building the right team on the ground can make all the difference. Want to see how we can help your business?
